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Warranties, repairs, docs and downloads — all in one place, plus a phone line to a real engineer.

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5-year standard warranty on every battery. Register to activate.

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User guides, datasheets, app downloads and firmware.

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30-day returns, in-warranty repairs, mail-in or local service.

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Certified electricians for whole-home backup installs.

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尺寸：2880 × 1040 px (容器 1440 × 520 · @2x)

风格：维修台 · 工程师手部特写 · 柔光

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FAQ

Our LiFePO₄ batteries are rated for ≥6,000 cycles to 80% capacity — typically 10+ years of daily cycling.

Yes. Every Home Backup station supports modular expansion batteries. You can start small and scale up to 18 kWh.

Yes. LiFePO₄ chemistry is inherently non-toxic and non-flammable under normal use. Our stations also carry UL 9540 certifications.

Start a service request from this page. Most issues are resolved with a remote session; if hardware is faulty we ship a pre-paid return label.

Yes — we ship from 30 subsidiaries worldwide. Availability and pricing differ by region.